Household Service Group Ltd Data Protection Policy
1. Introduction
Household Service Group Ltd ("the Company") is committed to protecting the privacy and security of personal data. This policy outlines how we collect, process, store, and protect personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Scope
This policy applies to all employees, contractors, and third parties handling personal data on behalf of Household Service Group Ltd. It covers all personal data processed by the Company, including customer, employee, supplier, and partner information.
3. Principles of Data Protection
Household Service Group Ltd adheres to the following data protection principles:
- Lawfulness, Fairness, and Transparency: Personal data is processed lawfully, fairly, and transparently.
- Purpose Limitation: Data is collected for specified, explicit, and legitimate purposes and not further processed in a manner incompatible with those purposes.
- Data Minimisation: Only necessary data for the intended purpose is collected and processed.
- Accuracy: Personal data is kept accurate and up to date.
- Storage Limitation: Data is retained only for as long as necessary.
- Integrity and Confidentiality: Data is processed securely to maintain its integrity and confidentiality.
4. Data Collection and Processing
Household Service Group Ltd collects and processes personal data for the following purposes:
- Providing repair services to customers.
- Managing employee records and payroll.
- Complying with legal and regulatory obligations.
- Communicating with suppliers and partners.
- Improving business operations and customer service.
- We may use your information to tell you about offers, products or services which may be of interest to you. We may contact you by post, telephone or email. To change your marketing preferences let us know by emailing customerservices@householdservicegroup.co.uk or by calling 0800 772 0949.
5. Data Security
Household Service Group Ltd implements appropriate technical and organisational measures to ensure data security, including:
- Secure storage and encryption of personal data.
- Restricted access to personal data based on job roles.
- Regular cyber security assessments and staff training.
- Secure disposal of data when no longer required.
6. Data Subject Rights
Individuals have the following rights regarding their personal data:
- Right to access their data.
- Right to rectification of inaccurate data.
- Right to erasure (‘right to be forgotten’).
- Right to restrict processing.
- Right to data portability.
- Right to object to processing.
- Right not to be subject to automated decision-making. Requests related to data subject rights should be submitted to customerservices@householdservicegroup.co.uk
7. Data Sharing and Third Parties
Personal data may be shared with third-party service providers for business operations, such as IT support, payment processing, and delivery services. All third parties must comply with UK GDPR and have data protection agreements in place.
8. Data Breach Management
Household Service Group Ltd has a data breach response plan that includes:
- Immediate containment and assessment of the breach.
- Notification of affected individuals and regulatory authorities where required.
- Implementation of corrective actions to prevent future breaches.
9. Policy Review and Updates
This policy is reviewed annually or when significant changes occur in data protection laws or business operations.
For any queries regarding this policy, please contact customerservices@householdservicegroup.co.uk
Effective Date: 21/02/2025