At Household Service Group Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data. By using our services, you agree to the practices described in this policy.
Information We Collect:
- Personal Information: We may collect your name, address, phone number, email address, and other identifying information when you sign up for our services or communicate with us.
- Payment Information: If you make payments to us, we may collect payment information, such as credit card details or other financial information.
- Service Information: We collect data related to the appliance repair services you request, including information about your appliances and service history.
- Website Usage Information: We may gather data about your interactions with our website, including IP addresses, browser types, and device information.
How We Use Your Information:
- Provide Services: We use your information to deliver appliance repair services, including scheduling appointments, diagnosing issues, and completing repairs.
- Communication: We may use your contact information to send you service updates, appointment reminders, and promotional offers.
- Improve Services: We analyze data to enhance our services, website, and customer experience.
- Compliance: We may use your information to comply with legal requirements and regulations.
Information Sharing:
- We do not sell or rent your personal information to third parties.
- We may share information with service providers, technicians, and business partners for the purpose of delivering our services.
- We may share information when required by law or to protect our rights, safety, and property.
Security:
- We take appropriate measures to protect your data against unauthorized access, disclosure, alteration, and destruction.
Data Retention:
- We will hold information about you in our data systems only for as long as we need to hold it which is generally as follows: If you contact us for a quotation, we will keep your details for up to 3 years. If you purchase a service plan, we will keep all personal information for a period of 7 years after the plan ends. At the end of the retention period, your personal data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis.
Your Choices:
- You may update or delete your personal information by contacting us.
- You can opt out of marketing communications by following the instructions in our emails or contacting us.
Cookies and Tracking:
- We use cookies and similar technologies to track website usage and gather information about your preferences.
Third-Party Links:
- Our website may contain links to third-party websites. We are not responsible for their privacy practices.
Changes to this Policy:
- We may update this Privacy Policy. Any changes will be posted on our website.
Contact Us:
- If you have any questions or concerns about this Privacy Policy, please contact us via the information in the contact us section.
By using our services, you consent to the terms of this Privacy Policy. Your privacy is important to us, and we are dedicated to protecting your personal information and ensuring a secure, reliable service experience with Household Service Group Ltd.