Terms & Conditions
This initial Policy Period is automatically renewed in accordance with the terms and conditions of the Policy.
This Protection Certificate forms an integral part of the Policy. It has been issued based on the application made by You, to the Administrator in accordance with the terms and conditions of the Policy.
Please examine the Policy terms and conditions and this protection certificate carefully and notify the Administrator of any errors or queries without delay. This Policy has been arranged for you by Household Service Group Ltd, Demar House 14 Church Road, East Wittering, Chichester, West Sussex, England, PO20 8PS
Any questions, claims or complaints regarding your protection should initially be sent to Household Service Group Ltd at the above address or by calling on 08007720949.
These terms and conditions together with the covering letter constitute your Household Service Group Service Plan
What is provided (“the Services”):
Breakdown services: The provision of repairs to your Television, Satellite dish receiver, receiver box, all interconnecting cabling and remote handset with no bills to pay in the event of a breakdown caused by a mechanical or electrical fault with your equipment.
Customer services: We will provide a telephone helpline offering help and assistance in respect of your Service Plan. The telephone helpline can be reached on 08007720949 and is open Monday to Thursday 10am - 7pm and Friday 10am – 6pm, excluding UK Bank Holidays.
Your Service Plan will cover the Equipment specified in the Plan Details (“the Equipment”) In the event of a mechanical breakdown of the equipment becoming apparent, you must inform us immediately on 08007720949. We will repair (at our sole discretion) any defective part covered by your Service Plan free of any further charge. You are also entitled to a free annual service for every year you have a service plan with Household Service Group this can be booked any time after a 14-day period or your first payment has been made. Please enquire for availability on the customer service number provided 08007720949.
What is not provided under the plan:
Repairs of equipment will not be provided, and we reserve the right to charge you for any costs arising from a call out, in any of the following events:
The equipment is still covered by any manufacturer's, supplier’s, or repairer's warranty.
The equipment or any part thereof being recalled by your digital services provider, the supplier or manufacturer of your Equipment or any other supplier due to a generic manufacturer defect or any other reason.
Any unauthorized modification of the equipment including (without limitation) any upgrade not authorized by your digital services provider or addition of any accessories not approved by your digital services provider, the supplier or manufacturer of your equipment.
Your failure to follow the equipment operating instructions or manufacturer’s guidelines.
Use of your equipment in a non-domestic or commercial environment.
Loss of the Equipment, theft, attempted theft, malicious damage, or damage caused by neglect, fire, explosion, dampness, liquid spillage, or foreign bodies inside the receiver box.
Damage to the Equipment through floods.
Any problem directly or indirectly caused by the domestic supply of electricity.
What is not covered under the plan:
The Service Plan does not cover, and we will be under no liability to you in respect of, the following:
Faults occurring within your systems before the Plan Start Date (For any claims within the first 31 days, a £65 callout charge will be issued. Three months will be added to your contract)
Routine maintenance, cleaning, and servicing.
Work required by you to take place outside the normal working hours of 8.00 a.m. to 5.00 p.m. Monday to Sunday excluding public holidays in England.
Cosmetic damage such as damage to paintwork or dents or scratches to the Equipment.
Any item that is intended to be replaceable including (without limitation) fuses and batteries.
Rust and or corrosion damage to mini dish and or low noise block.
Loss or damage to interactive or viewing cards (please refer to your digital services provider directly).
Equipment not professionally installed by your digital services provider authorized installers.
Equipment which has previously been repaired but not by our or your digital services provider’s approved repairers.
Any Equipment which is not working in accordance with the manufacturer's specification at the Plan Start Date.
Loss of programs or data saved to any hard drive or storage device.
Components of any integrated digital television are protected.
Any part of a system that is not wholly owned by you such as a communal dish or distribution system.
Relocation of Equipment if you move property.
Any cost arising from the change from analogue to digital broadcasting including the termination of the analogue transmission.
Missed Appointments
We reserve the right to charge you £65.00 for our call-out costs if a scheduled appointment has been confirmed but missed by you.
Governing Law:
This plan is governed by the laws of England & Wales. The jurisdiction of the English Courts will apply.
This Service Plan does not affect your statutory rights as a consumer.
Transferring your plan:
Your plan cannot be transferred to any other equipment.
Cancelling your plan:
Under the Consumer Protection (Distance Selling) Regulations 2000, you may cancel the Service Plan and receive a full refund by giving notice in writing to the address set out below at any time up to and including 14 days (excluding Saturdays, Sundays, and public holidays)
After you receive this plan document, or if later, from our receipt of your first payment (“the Cooling Off Period”). If you cancel the Service Plan during the Cooling Off Period but have received a service or repair under this plan, we reserve the right to make a reasonable charge for the direct costs we have incurred in providing the services you have received.
After the Cooling Off Period, no refund will be due. Refunds should be submitted within the 14 days ‘cooling off period’. Cancellation of plans is possible at any point until your renewal.
For monthly plans, the service is qualified within the first year depending on when the total monthly payments received for the plan hit our threshold of £72.00 for a service. You waive any right to a refund on receipt of this service.
We are entitled to cancel the plan by giving you 14 days’ notice in writing to your last known address. If we cancel the plan, we will issue you with a pro-rata refund of the amount paid for each remaining full month of the plan.
If any payment is charged back via your bank or credit card provider, we reserve the right to charge you the cost incurred of £25.00.
Payment
In consideration of the Services we provide, you have agreed to pay for a minimum of 12 months Services (“the Minimum Payment”) in keeping with the payment arrangements that were agreed at the time of making the agreement and as set out in the Plan Details.
If the Service Plan is renewed, then the Annual Payment will be due on the Renewal Date unless we agree otherwise in writing.
Should a payment not be received by 14 days after its due date, we reserve the right to delay or suspend the Services we have agreed to supply to you and/or validation of this Service Plan agreement until the payment is received in full and in cleared sums or the agreement is cancelled.
Term
This Service Plan starts on the Plan Start Date and will continue for the period chosen by you and recorded as the Plan Duration. On the Renewal Date, and on each anniversary of that date, we will renew your Service Plan automatically for a further term of 12 months unless you cancel the Service Plan in accordance with these terms and conditions.
Liability
If while providing the Services any information or programs are deleted from the Equipment, we will not be liable for any loss suffered. We will not be liable for service delays or failures where we are faced with circumstances outside our reasonable control such as Acts of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, acts of government or other competent authority, industrial action, fire, subsidence, explosion, flood, snow, fog or other bad weather conditions, or default of sub-contractors.
Exclusion of third-party rights:
The plan is for your benefit only and any permitted transferee at our discretion and no rights or benefits will be given to any other third party under the plan. The provisions of the Contracts (Rights of Third Parties) Act 1999 will not apply.
Data Protection:
Your details will be held and used by Household Service Group and your name and address will be used for the administration of the plan. Save as permitted or required by law, we will not provide your data to any third party without your prior consent although we may supply it to any sub-contractor or agent, we may use for the purposes of carrying out our obligations under your Service Plan. Under the Data Protection Act 1998 you have a right to ask for a copy of the information held about you, details of how it is being used at any time, and to have that information corrected if it is inaccurate. If you want to request or correct this information, please write to us at the address below.
Please do not hesitate to contact our free phone customer care line if you experience problems with your equipment. The customer care line is open Monday to Thursday 10am – 6pm and Friday 10am – 6pm, excluding UK public holidays, and staffed by our friendly advisors who will help to deal with any query or problem relating to your Insurance Plan or equipment. Please have your policy number available when calling.
Terms & Conditions
This initial Policy Period is automatically renewed in accordance with the terms and conditions of the Policy.
This Protection Certificate forms an integral part of the Policy. It has been issued based on the application made by You, to the Administrator in accordance with the terms and conditions of the Policy.
Please examine the Policy terms and conditions and this protection certificate carefully and notify the Administrator of any errors or queries without delay. This Policy has been arranged for you by Household Service Group Ltd, Demar House 14 Church Road, East Wittering, Chichester, West Sussex, England, PO20 8PS
Any questions, claims or complaints regarding your protection should initially be sent to Household Service Group Ltd at the above address or by calling on 08007720949.
These terms and conditions together with the covering letter constitute your Household Service Group Service Plan
What is provided (“the Services”):
Breakdown services: The provision of repairs to your Equipment, all interconnecting plumbing and cabling with no bills to pay in the event of a breakdown caused by a mechanical or electrical fault with your equipment.
Customer services: We will provide a telephone helpline offering help and assistance in respect of your Service Plan. The telephone helpline can be reached on 08007720949 and is open Monday to Thursday 10am - 7pm and Friday 10am – 6pm, excluding UK Bank Holidays.
Your Service Plan will cover the Equipment specified in the Plan Details (“the Equipment”) In the event of a mechanical breakdown of the equipment becoming apparent, you must inform us immediately on 08007720949. We will repair (at our sole discretion) any defective part covered by your Service Plan free of any further charge. You are also entitled to a free annual service for every year you have a service plan with Household Service Group this can be booked any time after a 14-day period or your first payment has been made. Please enquire for availability on the customer service number provided 08007720949.
What is not provided under the plan:
Repairs of equipment will not be provided, and we reserve the right to charge you for any costs arising from a call out, in any of the following events:
The equipment is still covered by any manufacturer's, supplier’s, or repairer's warranty.
The equipment or any part thereof being recalled by your provider, the supplier or manufacturer of your Equipment or any other supplier due to a generic manufacturer defect or any other reason.
Any unauthorized modification of the equipment including (without limitation) any upgrade not authorized by your provider or addition of any accessories not approved by your provider, the supplier or manufacturer of your equipment.
Your failure to follow the equipment operating instructions or manufacturer’s guidelines.
Use of your equipment in a non-domestic or commercial environment.
Loss of the Equipment, theft, attempted theft, malicious damage, or damage caused by neglect, fire, explosion, dampness, liquid spillage, or foreign bodies inside the equipment.
Damage to the Equipment through floods.
Any problem directly or indirectly caused by the domestic supply of electricity.
What is not covered under the plan:
The Service Plan does not cover, and we will be under no liability to you in respect of, the following:
Faults occurring within your systems before the Plan Start Date (For any claims within the first 31 days, a £65 callout charge will be issued. Three months will be added to your contract)
Routine maintenance, cleaning, and servicing.
Work required by you to take place outside the normal working hours of 8.00 a.m. to 5.00 p.m. Monday to Sunday excluding public holidays in England.
Cosmetic damage such as damage to paintwork or dents or scratches to the Equipment.
Any item that is intended to be replaceable including (without limitation) fuses and batteries.
Rust and or corrosion damage to mini dish and or low noise block.
Equipment not professionally installed by your provider authorized installers.
Equipment which has previously been repaired but not by our or your provider’s approved repairers.
Any Equipment which is not working in accordance with the manufacturer's specification at the Plan Start Date.
Loss of programs or data saved to any hard drive or storage device.
Components of any integrated LCD or device.
Any part of a system that is not wholly owned by you such as a communal washing-machine.
Relocation of Equipment if you move property.
Missed Appointments
We reserve the right to charge you £65.00 for our call-out costs if a scheduled appointment has been confirmed but missed by you.
Governing Law:
This plan is governed by the laws of England & Wales. The jurisdiction of the English Courts will apply.
This Service Plan does not affect your statutory rights as a consumer.
Transferring your plan:
Your plan cannot be transferred to any other equipment.
Cancelling your plan:
Under the Consumer Protection (Distance Selling) Regulations 2000, you may cancel the Service Plan and receive a full refund by giving notice in writing to the address set out below at any time up to and including 14 days (excluding Saturdays, Sundays, and public holidays)
After you receive this plan document, or if later, from our receipt of your first payment (“the Cooling Off Period”). If you cancel the Service Plan during the Cooling Off Period but have received a service or repair under this plan, we reserve the right to make a reasonable charge for the direct costs we have incurred in providing the services you have received.
After the Cooling Off Period, no refund will be due. Refunds should be submitted within the 14 days ‘cooling off period’. Cancellation of plans is possible at any point until your renewal.
For monthly plans, the service is qualified within the first year depending on when the total monthly payments received for the plan hit our threshold of £72.00 for a service. You waive any right to a refund on receipt of this service.
We are entitled to cancel the plan by giving you 14 days’ notice in writing to your last known address. If we cancel the plan, we will issue you with a pro-rata refund of the amount paid for each remaining full month of the plan.
If any payment is charged back via your bank or credit card provider, we reserve the right to charge you the cost incurred of £25.00.
Payment
In consideration of the Services we provide, you have agreed to pay for a minimum of 12 months Services (“the Minimum Payment”) in keeping with the payment arrangements that were agreed at the time of making the agreement and as set out in the Plan Details.
If the Service Plan is renewed, then the Annual Payment will be due on the Renewal Date unless we agree otherwise in writing.
Should a payment not be received by 14 days after its due date, we reserve the right to delay or suspend the Services we have agreed to supply to you and/or validation of this Service Plan agreement until the payment is received in full and in cleared sums or the agreement is cancelled.
Term
This Service Plan starts on the Plan Start Date and will continue for the period chosen by you and recorded as the Plan Duration. On the Renewal Date, and on each anniversary of that date, we will renew your Service Plan automatically for a further term of 12 months unless you cancel the Service Plan in accordance with these terms and conditions.
Liability
If while providing the Services any information or programs are deleted from the Equipment, we will not be liable for any loss suffered. We will not be liable for service delays or failures where we are faced with circumstances outside our reasonable control such as Acts of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, acts of government or other competent authority, industrial action, fire, subsidence, explosion, flood, snow, fog or other bad weather conditions, or default of sub-contractors.
Exclusion of third-party rights:
The plan is for your benefit only and any permitted transferee at our discretion and no rights or benefits will be given to any other third party under the plan. The provisions of the Contracts (Rights of Third Parties) Act 1999 will not apply.
Data Protection:
Your details will be held and used by Household Service Group and your name and address will be used for the administration of the plan. Save as permitted or required by law, we will not provide your data to any third party without your prior consent although we may supply it to any sub-contractor or agent, we may use for the purposes of carrying out our obligations under your Service Plan. Under the Data Protection Act 1998 you have a right to ask for a copy of the information held about you, details of how it is being used at any time, and to have that information corrected if it is inaccurate. If you want to request or correct this information, please write to us at the address below.
Please do not hesitate to contact our free phone customer care line if you experience problems with your equipment. The customer care line is open Monday to Thursday 10am – 6pm and Friday 10am – 6pm, excluding UK public holidays, and staffed by our friendly advisors who will help to deal with any query or problem relating to your Insurance Plan or equipment. Please have your policy number available when calling.